​We hope you will be pleased with your purchase and have no reason to return it.  However, if you do need to return a product to us, please contact us via our website or send us an email at hello@bishopscourteditions.co.uk, providing the reason for the return. 

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or e-gift card to the value of the lowest-selling price for the returned goods will be offered. If the goods are faulty, a refund will be offered regardless of proof of purchase.

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Damaged Items

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Although we make every effort to ensure products arrive in good condition, there may be times when goods are damaged in transit.  In this case, we will arrange for a replacement or a full or partial refund.

Please contact us or email us at hello@bishopscourteditions.co.uk within 3 days of receipt of goods to advise us of the damage and please take photographs of the damaged item and all its packaging, and we'll advise how we'd like you to return the item.  

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Change of Mind

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If you have just changed your mind about your product, please contact us or send us an email at hello@bishopscourteditions.co.uk within 14 working days of receipt of goods (cooling-off period) and we'll advise how we'd like you to return the product.

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Returns

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We kindly ask you to please ensure your item is returned in the condition it was received and in its original packaging to protect it in transit (unless it was damaged in transit). If you are unsure, please contact us.   If an item is returned to us badly packaged and, as a result, is damaged on its return to us, we will be unable to offer a refund or replacement.

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Please note that if delivery is included in the price of your product and you return the product, or the product is not accepted at the point of delivery and therefore returned, we will deduct the price of the delivery from your refund.  Other delivery charges may be discounted and if the product is returned, the full cost of the delivery will be deducted from your refund.  

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If you have any query relating to your right to return your purchase, please contact us to discuss before placing your order.  This does not affect your statutory rights.

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Refunds

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If you return your item and request a refund under either our return or damaged items policy, subject to our quality control check, we aim to credit you via the method you paid for your order within 30 days of the date of cancellation notice (subject to your cardholder’s own timescales).

If you receive a damaged item, we will offer you a full refund. 

For all other returns, you will be responsible for the full cost of returning the item.  If your item price included delivery and you choose to return your product, or the product is not accepted at the point of delivery and therefore returned to us, we will also deduct the cost to us of sending your item to you. 

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Please note that our Refund, Damaged items and Returns policies do not affect your statutory rights.​​​

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